~ Important Booking Information~
Please Read Before Booking Your Appointment
Booking an appointment confirms that you have read, understood, and agreed to all MOBB Stylez 'n Hair Prosthesis policies.
Failure to follow these policies may result in appointment cancellation, forfeiture of your deposit, and permanent loss of future booking privileges.
New Client Requirements
New clients are required to upload clear photos of their natural hair before their appointment can be approved.
Failure to upload the required photos will result in:
Appointment cancellation
Deposit forfeiture
No exceptions
If your service involves hair loss, scalp concerns, color & corrective work, wig installation, weave installation, or starter locs, a consultation is required before booking.
Consultation Required For
• Hair Loss Solutions
• Scalp Conditions
• Starter Locs
• Wig Installations
• Sew-In Weaves
• Hair Prosthesis Services
• New Color & Corrective Services
• Any service requiring professional evaluation
Liability Waiver & Questionnaire
Every client is required to complete the Liability Waiver and Client Questionnaire before services can be performed.
Providing false information, failing to complete the forms honestly, or falsely acknowledging that you have read these policies may result in:
• Immediate appointment cancellation
• Deposit forfeiture
• Permanent ban from future booking
Respect for our policies is non-negotiable.
Deposits
A non-refundable deposit is required to reserve every appointment.
Your deposit is applied toward the total cost of your service.
Deposits are forfeited if:
• You fail to upload required new client photos.
• You cancel without rescheduling within the allowed time.
• You arrive outside the late policy.
• You fail to complete required forms.
• You violate booking policies.
• You do not show up for your appointment.
Please book only if you are certain you intend to keep your appointment.
Rescheduling
Appointments may be rescheduled up to 12 hours before your scheduled appointment using the link in your confirmation email.
Each appointment includes one complimentary reschedule.
Any additional reschedule requests require payment of the remaining appointment balance before another appointment will be approved.
Late Policy
Please notify us before your scheduled appointment time if you anticipate being late.
A 10-minute grace period is provided.
If no communication is received before the 10-minute mark:
• Your appointment will be cancelled.
• Your deposit will be forfeited.
• Your appointment time may be offered to another client.
Arriving after cancellation does not guarantee service.
No-Shows
No-shows are taken seriously.
Clients who fail to attend their appointment without notice will:
• Forfeit their deposit.
• Be permanently blocked from future online booking.
Appointment Changes
Please avoid requesting major style changes on the day of your appointment.
Style changes must be requested at least 24 hours in advance and are approved only if they do not affect the remainder of the day's schedule.
Hair Preparation
For the best results, all hair be:
• Clean
• Completely dry (unless instructed otherwise)
• Free of excessive oils, grease, buildup, sprays, gels, or styling products
A shampoo service is included.
Services may be refused if the hair or scalp condition prevents safe or quality work.
Scalp Health
Your scalp health is our priority.
Services may be postponed or declined if signs of infection, contagious conditions, excessive inflammation, open sores, lice, or other scalp concerns are observed.
Clients experiencing scalp concerns should first schedule a Modern Scalp 'n Hair Protocol Scalp Analysis Consultation before booking a styling service.
Children
Children must be comfortable having their hair professionally combed and styled.
If excessive crying, resistance, or behavioral challenges prevent the service from being completed safely within the appointment time, the service will be discontinued.
Our goal is to create a positive, trauma-free experience for every child.
Parents will be provided with recommendations to help prepare their child for future appointments.
Guests
To maintain a relaxing professional environment, additional guests or entourages are not permitted unless the client requires assistance.
Illness Policy
Please do not attend your appointment if you are experiencing symptoms of illness, including fever, vomiting, diarrhea, COVID-19, influenza, or any contagious condition.
Appointments may be rescheduled according to policy.
Photography
We proudly showcase our work for educational and marketing purposes.
Photos and videos may be taken before, during, and after your service for use on:
• Our website
• Social media
• Google Business Profile
• Marketing materials
Your privacy is respected.
Your face will never be shown without your permission.
Service Guarantee
If your stylist must reschedule your appointment, you will receive 10% off your rescheduled service.
If we determine we cannot safely or appropriately perform your requested service before work begins, your payment will be refunded according to our payment policy.
Right to Refuse Service
MOBB Stylez 'n Hair Prosthesis reserves the right to refuse or discontinue service at any time if:
• Policies are not followed.
• Safety concerns arise.
• Disrespectful, threatening, abusive, or inappropriate behavior occurs.
• Information provided is inaccurate.
• The requested service cannot be safely performed.
We appreciate clients who value professionalism, respect, and healthy hair. Our policies are designed to protect both our clients and our business while ensuring every guest receives exceptional service.